How do you increase fan-out?#
Two levers, and they pull in different places. Raise neglect time with validation and guardrails, so work stays safe for longer without supervision. Lower interaction time with better briefs, so each engagement costs less — which is what a re-entry brief is for.
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What is fan-out not good for?#
Planning headcount. It is a way of thinking about capacity, too simple to carry a staffing model: it assumes streams are interchangeable and that attention divides cleanly, and neither is true of work that requires judgment.
Used as a lens it is useful, because it explains why adding agents to a person who is already saturated produces no additional throughput, only a longer queue.